This write-up is for those who have experience advocating for employees, members, volunteers, front-line staff, etc. to leaders AND advocating for leaders to the groups they’re over. Most of my experience has taken place in somewhat dysfunctional set...

SummaryAbout 78% of respondents have been in the section for more than one year. Based on the high-level feedback that was possibly received by about 30% of ~111 (on average) primary members and ~37% of the 68 members that renewed in 2017 and 2018, w...

If you’re trying to capture the membership experience, you will most likely come across the issue of having low response and participation rates when sending out surveys or using other routes to obtain feedback from members. In my experience, there a...

In my last post, I touched on exploring a membership data set in order to start developing a people engagement lens within an organization.Although I had a data set to work from and was able to learn some general information about members, I did not ...

An important first step to take when shifting to a people engagement lens in your organization is to think about the sources of data that are readily available. This can include formal and informal data captured in databases or documents. You may als...